TermsAndConditions - British Army

Privacy and Cookies

Our privacy policy

The Army, as part of the Ministry of Defence, is committed to protecting your privacy. When you contact us or visit our websites, your personal information is stored securely and processed fairly as required by the Data Protection Act 1998.

This Privacy Policy explains the following:

  • What information the Army may collect about you
  • How the Army will use your information and ensure this is not shared with organisations outside the Ministry of Defence
  • How long your information may be held on our systems
  • Your choices regarding the personal information you provide to us
  • How cookies are used on our websites and the options available to reject these

Changes to our privacy policy

We may update our privacy policy from time to time, so you may want to check the latest version before providing personal data to the Army. This version was last updated on 19 October 2015.

How we collect information

We collect personal information when you:

  • Register online, request information or submit an application through our websites
  • Complete a printed form, questionnaire or coupon
  • Contact us by phone, post, email or text message
  • Use web chat to talk to a recruiter

In addition, information is automatically captured each time you visit our websites. We use cookies (as described above) and collect IP addresses (that can uniquely identify a specific computer or network device on the internet) to track visitors to our websites and prepare management reports.

What we do with this information

We use the personal information you provide to answer your requests for information, to process your applications to join the Army, and to make improvements to our websites.

We do not share personal information

The Army will not share your personal details with other organisations outside the Ministry of Defence (unless we are required to do so by law).

Your information may be handled by the companies we use to provide data processing and marketing services. These third parties are required to comply strictly with our privacy policies that prohibit the use of personal data for their own business purposes.

Individuals applying to join the Army should be aware that some of their personal information may be shared with other MOD organisations and Services - including the Royal Air Force and Royal Navy.
If you agree, the information contained in targeting cookies may be shared with other websites so the advertising displayed on these sites is more relevant to you. No personal data will be shared with other websites – only IP addresses, which identify a specific computer or network device.

How long do we keep your information?

Your information will be held on our systems for as long as is necessary to answer your requests and maintain a dialogue with those individuals who remain interested in the Army and Army careers.

If you register an interest, but do not apply to join the Army, we will keep your personal data for no more than 3 years. This period starts on the day you last made contact with the Army, and is reset each time you logon to our website or contact us to request further information.

If you apply to join the Army, but do not enter Service in the British Armed Forces, we will keep your personal data for no more than 10 years (or 35 years if you attend an Army Officer Selection Board). Any sensitive personal data will be removed after 1 year. This period only starts if and when all your applications to join the British Armed Forces have become inactive, and is reset each time you logon to our website or contact us to request further information.

At the end of this period, we will remove your personal information from our systems or treat the data to remove any personal identifiers that could be used to identify you as an individual.
If you enter Service in the British Armed Forces, some of your personal data will be retained for 100 years as required under the Public Record Acts.

Can I remove the information held in my online account?

Your online account is required to manage your current applications.

You can ask us to remove your account but we can only do this if you have no active applications to join any Service in the British Armed Forces.

You can delete an individual application and remove the personal data entered on your application form at any point before it is submitted.

You may contact us to withdraw a submitted application at any time but your personal data will continue to be held on our systems (as described above).

Will I be contacted by the Army for marketing purposes?

We will only contact or send information about the Army and Army careers to those people who have given us permission to do so.

We will only provide information that is relevant to you. Further details are provided in Our Communications Policy.

If you choose to receive marketing communications, you can tell us whether you want to be contacted by post, phone, email or text messages. You can change these preferences whenever you contact us or at any time by logging on to your account (if you have registered online).

If you submit an application to join the Army, we will contact you by the most appropriate means to follow-up and process your application.

Will the information be used to make automated decisions that affect me?

We may use the personal data you provide to make automated decisions that affect you – for example, to decide if you are eligible to join the Armed Forces or suitable for a particular role.

We will inform you whenever we use personal data processed solely by automated means to make a decision that has a significant effect on you as an individual. In these cases, we will take reasonable steps to safeguard your legitimate rights and give you the opportunity to challenge any decision taken by automated means.

Advice for parents and young people

Many young people are interested in information about the Army. The privacy and security of their personal data is very important to us.

We encourage all parents to supervise their children’s use of the internet and for young people to always seek permission from a parent/guardian before entering any personal data in any website.

We will not process or store personal data about children under 14 years and will not accept or solicit enquiries, requests, registrations or applications from children.

We ask everyone under 16 years to confirm that they have spoken to a parent/guardian about their interest in the Army and obtained their permission before providing us with personal data. We will not accept or process requests or store personal data about 14 and 15 year olds without this confirmation.

We always obtain written consent from a parent/guardian before inviting anyone under 18 to any recruitment activities – including meetings, briefings, information days and visits.

What information do we hold about you?

You can request a report detailing all the information we hold about you by writing to the address below.

What to do if you don't want us to contact you in the future

Write to the address below asking us not to contact you again.

What to do if you want us to remove your details from our records

Write to the address below asking us to delete your details from our records.

You need to tell us which records you want us to remove, if you have registered an interest or applied to join more than one Service (Army, Royal Navy or Royal Air Force).

Further advice on the “right to prevent processing” is provided on the Information Commission’s website (see related links).

Data Protection

More information about the Data Protection Act 1998 and your rights can be found on the Information Commissioner's Office website (see related links).

Freedom of Information

More information about the Freedom of Information Act 2000, and the information made available to the public by the Ministry of Defence, can be found on the MOD pages on the GOV.UK website (see related links).

Contacting the Army about personal information

If you have any questions about this Privacy Policy or the information we hold about you, please write to

Data Protection Officer,
Army Recruiting and Training Division (MIS),
Building 370,
Trenchard Lines,
Upavon,
Pewsey,
Wiltshire
SN9 6BE

Email: ARTD-DPO@mod.uk

Use of cookies on our website

To improve your experience and make this site simpler to use, we sometimes place small data files on your computer or mobile device. These are known as cookies. Most big websites do this too.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you've given (eg your postcode) so you don't need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs
  • sending information to other websites so the advertising displayed on these sites is more relevant to you

Our cookies aren't used to identify you personally. They're to make the site work better for you. Indeed, you can manage and/or delete cookies as you wish.

The cookies used on this website can be grouped into four categories:

1. Strictly necessary cookies
2. Performance cookies
3. Functional cookies
4. Targeting cookies

These are described in more detail below:

All users will be given the opportunity to change their cookie settings when they first visit our website. If you continue without changing your cookie settings, we will assume you are happy to accept all types of cookie on the Army website.

You can accept or reject functional or targeting cookies at any time by changing your cookie settings, although third-party advertising networks may continue to use the information previously collected through targeting cookies.

You cannot change the settings for strictly necessary or performance cookies because these are required to provide a good browsing experience and allow us to collect basic statistics on website usage.

Users with an online account will be asked to accept the cookies required for the online application when they register or log in.

To learn more about cookies in general and how to manage them, visit AboutCookies.org. You can control and/or delete cookies through the settings in your web browser settings: the 'Help' menu option should tell you how. Note that if you delete cookies, or if you use a different web browser or device, you may need to enter information again.

Read on to learn more about how and where we use cookies on the Army website.

Strictly necessary cookies

Cookies of this type let you move around the website and use essential features. They don't gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

Accepting these cookies is a condition of using the Army website. If you prevent these cookies, we can’t guarantee your security or predict how our website will perform during your visit.

Purpose Cookies used Typical content Lasts for
To allow the website to understand the pages you have looked at and what information should be saved as you navigate around the Army website during your visit. ASP.NET_SessionId Randomly generated text Session
To remember data related to your login for RoleFinder and In Your Area attempted_cookie Randomly generated text 1 minute
To remember your cookie acceptance level _britishArmy List of preferences 10 years

Performance cookies

Cookies of this type collect information about how you use our website, such as which pages you visit, which videos you watch and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works and understand what interests our users.

Accepting these cookies is a condition of using the Army website. If you prevent these cookies, we can’t guarantee how our website will perform during your visit.

Provided by Cookies used Typical content Lasts for
Sitestat.com s1 Randomly generated text 10 years
Google.com __utma Randomly generated text 2 years
__utmb Randomly generated text Session
__utmc Randomly generated text Session
__utmz Randomly generated text 6 months

Functional cookies

Cookies of this type are used to provide services or to remember settings to improve your visit. They don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.

Purpose Cookies used Typical content Lasts for
To ensure you rate a web page only once _britishArmyRdPageRating Randomly generated text 1 year
To ensure you respond to a poll only once _britishArmyRdPoll Randomly generated text 1 year
To check whether you are using the online application form for the first time NewApplicationForm Randomly generated text 1 year
To remember the area you select or your postcode for the In Your Area function iya_location Randomly generated text Session
To check whether you have visited Role Finder before rfFirstVisit True Session
To allow Role Finder to display roles in a consistent order rfSeed Randomly generated text Session
To remember the filters you have used when using Role Finder rfview List of preferences Session
To remember the roles you have recently viewed within Role Finder rfRecentlyViewed Randomly generated text Session

Targeting cookies

Cookies of this type are linked to advertising networks and services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website, and to get information about your visit so they can display adverts you may be interested in.

These cookies may also be used to track your browsing across other websites used by third-party advertising networks

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.

Online advertising

The following cookies are used to track the effectiveness of our online advertising.

Provided by Cookies used Typical content Lasts for
doubleclick.net id Randomly generated text 2 years

The following cookie is for Appnexus, an advertising platform used by a large number of companies in the UK and globally. Cookies set by Appnexus are used to report on the effectiveness of advertising campaigns, such as Army recruitment campaigns. The reported data may be used to improve Army recruitment campaigns, or for other unrelated companies who also use the Appnexus platform.
Appnexus also uses cookies to allow advertising to be targeted based on your behaviour – for example, the sites you visit. It does not use any personal information that identifies you. For information on how Appnexus uses cookies for advertising, please follow the link in the right-hand panel; to read how MediaIQ uses cookies, such as those set by Appnexus, please download the pdf from the mediaiqdigital website in the right-hand panel.

Provided by Cookies used Typical content Lasts for
MediaIQ Uuid2 Randomly generated text 1 year

The following cookie is used for website analytics and behavioural targeting, which aims to increase the effectiveness of online advertising, such as for Army recruitment. It does not use any personal information that identifies you. The cookie will allow advertising to be targeted based on your behaviour – for example, the sites you visit. Read Quantcast’s privacy policy by following the link in the right-hand panel; you can opt out of all Quantcast cookies by following the opt-out link on the right.

Provided by Cookies used Typical content Lasts for
quantcast.com pixel.quantserve.com Randomly generated text 18 months

Share this page

These cookies allow you to use the ‘Share this page’ panel to share pages on social networking sites.

Provided by Cookies used Typical content Lasts for
AddThis.com uit Randomly generated text 1 day
uid Randomly generated text 2 years
uvc Randomly generated text 2 years
psc Randomly generated text 2 years
loc Randomly generated text 3 months
dt Randomly generated text 1 month
di Randomly generated text 2 years

Facebook 'like'

These cookies allow you to like pages within your Facebook account.

Provided by Cookies used Typical content Lasts for
Facebook.com c_user Randomly generated text Session
datr Randomly generated text 2 years
lu Randomly generated text 2 years
xs Randomly generated text Session
locale The language you are using (eg en_GB) 1 week

Google maps

These cookies track how many people are using the maps provided on our website.

Provided by Cookies used Typical content Lasts for
Google.com NID Randomly generated text 2 years
PREF Randomly generated text 2 years

Start Thinking Soldier

These cookies store settings for Start Thinking Soldier, which uses Flash.

Provided by Cookies used Typical content Lasts for
Adobe.com s_cc True/false Session
s_sq Randomly generated text Session
s_vi Randomly generated text Session
s_dmdbase_v_1 Done Session
mbox Randomly generated text 14 days
fsr.s Randomly generated text Session
SETTINGS.LOC ALE The language you are using (eg en_GB) Session
s_vi Randomly generated text 5 years

Online application

The following strictly necessary cookies are used to provide the online application account functionality.

Purpose Cookies used Typical content Lasts for
To remember data related to your login for the online application BigServerPOOL-5.79.56.75-443 Randomly generated text Session
PHPSESSID Randomly generated text Session

The following performance cookies are used to collect anonymous information about how you use our website. Accepting these cookies is a condition of using the Army website. If you prevent these cookies, we can't guarantee how our website will perform during your visit.

Provided by Cookies used Typical content Lasts for
Sitestat.com s1 Randomly generated text 10 years
Google.com __utma Randomly generated text 2 years
__utmb Randomly generated text Session
__utmc Randomly generated text Session
__utmz Randomly generated text 6 months

Changes to our use of cookies

We update our use of cookies from time to time. This version was last updated on 15 May 2014.